Work Start Scheme Job Description
Only residents living in Denbighshire who are unemployed
and not in fulltime education can apply.
| Employer: | Automark |
| Placement Title: | Admin assistant / Service Advisor |
| Number of Placement Vacancies: | 1 |
| References Required | |
| Placement Duration: | 12 weeks |
| Hours of Work: | 25 hours per week |
| Salary: | NMW |
| Closing Date: | 5th May 2024 |
| Pre-screen Date: | TBC |
| Interview Date: | TBC |
| How to Apply: | Please send your CV to workstart@denbighshire.gov.uk |
Automark is a ‘One Stop Shop’ for all motoring needs. As a Service Advisor Administrative Assistant you will play a pivotal role in providing administrative support to the service advisor team within our automotive service. This position requires a blend of organizational skills and customer service abilities. The individual in this role acts as a liaison between customers and service technicians, ensuring smooth communication and efficient handling of service appointments and inquiries.
Duties/Responsibilities
Customer Interaction:
Greet customers warmly upon arrival and assist them in scheduling service appointments.
Act as the primary point of contact for customers, addressing inquiries, and providing updates on service progress.
Communicate service recommendations and pricing information to customers in a clear and professional manner.
Handle customer complaints or concerns with empathy and strive to resolve issues promptly and satisfactorily.
Appointment Scheduling and Coordination:
Schedule service appointments based on customer preferences and service availability.
Coordinate with service technicians to ensure timely completion of service tasks.
Manage the service advisor’s calendar, ensuring efficient scheduling of appointments and meetings.
Administrative Support:
Maintain accurate records of service appointments, customer information, and vehicle service histories.
Assist in inventory management tasks, including ordering and stocking automotive parts and supplies.
Communication and Follow-Up:
Communicate with customers via phone, email, or in-person to provide updates on service progress and address any additional service recommendations.
Follow up with customers after service appointments to ensure satisfaction and address any further needs or concerns.
Collaborate with the team to streamline communication and enhance customer service experiences.
Knowledge, Skills, Experience and Personal Qualities
High school education; additional education or certification in automotive technology or administration is a plus.
Proven experience in customer service roles
Strong communication skills, both verbal and written, with the ability to interact effectively with customers and colleagues.
Excellent organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Proficiency in computer applications, including MS Office.
Ability to work in a fast-paced environment and remain calm under pressure.
Commitment to providing exceptional customer service and resolving customer issues in a timely and professional manner.
Special Working Conditions
Training where required